Telephone Systems
 To accommodate the small medium market we have a range of three telephone systems. These can be configured between 1 and 192 lines up to 2 and 480 extensions.
These telephone systems can various lines connected to them such as Analogue/ISDN or Broadband. Tehy can also have various types of extensions like digital phones, IP phones, Cordelss as well as faxes and modems.
The list of features is quite comprehensive and is given below.
For more information, contact us here.
Jump to Features »
There is some additional equipment that can complement the way you telephone system works.
Voice Mail
This is like hundreds of answer phones all in one unit that connects to the telephone system. They can be assigned to individual extensions so when the user is on the phone, or away from their desk, the caller can go to the voice mailbox and leave a message. The individual mailbox can be set up to call the user and notify them of any new messages or notify them on their desk phone, these can then be played back.
Auto Attendant
This is a front-of-office unit that answers the incoming calls, and gives the caller various options, and which buttons to press. This can be very useful in a busy office to relieve, or cut down on, the amount of operators required in an office.
As the options can be set to e.g.
Please press:
1 for sales
2 for support
3 for accounts
4 for directions and contact details
Or 0 for the operator
VAU
VAU is a voice announce unit that can play messages along with the music to people on hold. These hold messages can change depending upon how long the caller has been waiting to be answered.
Caller Logger
A call logger can be used to bill departments or rented offices using your phone system. These loggers are a useful tool to spot misuse of the telephone system by highlighting extensions and telephone numbers that should not be called. It can also monitor answering times and the amount of calls your company has lost.
CTI
CTI is a way of connecting your phone system to your computer.
It can be used to bring up customer details before the call has been answered therefore you can answer the call with the customers name, looking more professional and efficient by not keeping the customer waiting while you find their details.
You can also dial from your computer by having the customer details on the screen and pressing the call button, this puts your phone onto hands free and dials the number for you - then when the call is answered, just pick up the handset.
VOIP
Voice Over IP is a way or utilising the Internet to connect home workers or other users to your phone system. The way it acts is as if they are in your office with an extension number and the ability to make internal and external calls just as if they were in the office.
Call Centre (ACD)
The system can be set up to act as a call centre with supervisors and wallboards monitoring the users with all the usual features.
For more information, contact us here.
Additional Information:
Features
- Caller display (ISDN lines only)
- Call transfer internal or external
- Abbreviated dialling linked to caller display
- Directory dialling, up to 1000 names and numbers
- DDI working
- Conference calls
- Paging
- Voice announce
- Music on hold
- Key and lampworking
- Do not disturb (DND)
- Call pick up
- Last 10 number redial
- Hands free operation (selected phones only)
- Least cost routing
- Door entry phones
- Computer integration (CTI)
- Voice Over IP
- Extension names
- Call queuing
- Remote diagnostics
- Paging
- Night services modes
- Call barring
- Walking toll restriction
- Call logging
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